Terms & Conditions — 9ltd Platform Agreement

By accessing the 9ltd website at https://9ltd.app, creating a player account, depositing funds, placing a bet, or using any feature of the platform, you acknowledge that you have read and understood these Terms in their entirety and that you agree to be legally bound by them. Your continued use of the platform following any update to these Terms constitutes your acceptance of the revised version.

These Terms apply to all players accessing 9ltd from Bangladesh and all other jurisdictions where access is permitted. It is your sole responsibility to determine whether accessing and using an online casino and sports betting platform is lawful in your jurisdiction before registering an account. 9ltd makes no representations regarding the legality of online gambling in any specific jurisdiction outside the scope of its operations.

These Terms are supplemented by the following additional policy documents, each of which forms part of your agreement with 9ltd:

• The 9ltd Privacy Policy, which governs the collection, storage, and use of your personal data.
• The 9ltd Responsible Gaming Policy, which sets out the tools and procedures available to players who wish to limit or cease their gambling activity.
• All game-specific rules and sportsbook rules published within the relevant sections of the platform.
• Any promotional terms attached to bonuses, tournaments, or loyalty rewards published at the time of the promotion.

In the event of any conflict between these Terms and the terms of a specific promotion or game rule, these Terms shall take precedence unless the promotional or game-specific terms expressly state otherwise.

To access the full range of 9ltd platform features — including deposits, withdrawals, casino games, and sports betting markets — you must register a player account. Registration requires you to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and preferred currency (BDT or INR). Providing false or misleading registration information is a material breach of these Terms and will result in account closure.

Following registration, 9ltd will conduct an identity verification process as part of our KYC (Know Your Customer) obligations. You may be required to submit one or more of the following documents:

• A clear photograph or scan of your Bangladesh National Identity Card (NID) — front and back.
• A valid passport (photo page and data page).
• Proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence).
• Proof of payment method ownership — for example, a screenshot of your bKash or Nagad account confirming the registered mobile number matches the details on your 9ltd account.

9ltd reserves the right to place a hold on withdrawals and deposit activity until KYC verification is complete. Players are encouraged to complete verification promptly after registration to avoid delays when withdrawing BDT winnings. Verified accounts experience faster withdrawal processing across all supported payment methods including bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, and Dutch-Bangla Bank.

You are responsible for maintaining the confidentiality of your account login credentials. 9ltd will never ask you to share your password with any member of the support team or any third party. Any activity conducted through your account while logged in is considered to have been authorised by you. If you suspect unauthorised access to your account, you must contact [email protected] immediately.

9ltd offers bonuses and promotional rewards to eligible players from time to time. Each promotion is governed by its own specific terms, including eligibility criteria, minimum deposit requirements, wagering requirements, maximum bet limits during bonus play, and expiry dates. These promotion-specific terms are published alongside each offer and form part of these Terms. In the event of any conflict, the promotion-specific terms take precedence over general bonus rules stated here.

The following general conditions apply to all 9ltd bonuses unless the promotion-specific terms explicitly state otherwise:

• Wagering requirements: Bonus funds and any winnings generated from bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier is stated clearly in each promotion's terms in English.
• Maximum bet during bonus play: Placing single bets exceeding ৳500 (or the equivalent INR amount) while a bonus is active may result in the bonus and associated winnings being voided. Check the promotion's maximum bet limit before wagering.
• Game contribution: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games and sports bets may contribute at a lower percentage. Contribution rates are published within each promotion's terms.
• One bonus per player: Unless stated otherwise, a player may hold only one active bonus at a time. Attempting to claim multiple simultaneous bonuses constitutes a breach of these Terms.
• Bonus expiry: All bonuses have an expiry period from the time of crediting, stated in the promotion's terms. Expired bonus balances are removed from the account without notice.
• Abuse and fraud: 9ltd reserves the right to void bonus funds and winnings, and to suspend or close accounts, where there is evidence of bonus abuse, collusion, or fraudulent activity relating to any promotion.

9ltd reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already met the eligibility criteria for a promotion at the time of its withdrawal will not be affected retroactively, provided they have already claimed the offer.

All bets placed on the 9ltd sportsbook and all wagers placed on casino games are subject to the rules of the applicable game or market, as published within the platform. By placing a bet or wager, you confirm that you understand and accept the applicable rules. The following general rules apply across all 9ltd betting and gaming products:

• Bet acceptance: A bet is only confirmed once you receive a confirmation reference number from the 9ltd platform. Bets that do not receive a confirmation reference — for example, due to a connectivity interruption — are not valid and will not be settled.
• Minimum and maximum stakes: Minimum and maximum stake limits apply to all markets and games and are displayed within the platform before bet placement. Stake limits may differ by game type, market, and account tier.
• Sportsbook settlement: Cricket and other sports markets are settled according to the official result declared by the relevant governing body (e.g., the International Cricket Council for ICC events, the Bangladesh Cricket Board for domestic BPL matches). Settlement times depend on official result confirmation and may be delayed in the event of protests, reviews, or DLS method calculations.
• Palpable errors: 9ltd reserves the right to void bets placed at odds that were published in error (palpable error). A palpable error is defined as odds that were clearly incorrect and materially different from the fair market price at the time of acceptance. Players will be notified of such voids, and stakes will be returned in full.
• Game malfunctions: In the event of a technical malfunction in any casino game, all affected bets will be voided and stakes returned. The outcome of any round affected by a verifiable technical fault will not stand. RNG certification ensures that malfunctions affecting game outcome are exceedingly rare but this clause governs the resolution process if they occur.
• Currency of settlement: All bets placed from a BDT wallet are denominated and settled in Bangladeshi Taka. All bets placed from an INR wallet are denominated and settled in Indian Rupees.

Game-specific rules for titles such as King of Fishing, Panda Dragon Boat, and all live casino tables are available within the respective game interfaces. Players are advised to review game rules before wagering real money.

9ltd reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any clause of these Terms or any supplementary policy.
• Failure to complete KYC identity verification within the requested timeframe.
• Suspected fraudulent activity, money laundering, or use of unauthorised payment methods.
• Identification of multiple accounts operated by the same individual.
• A player-initiated self-exclusion request submitted through the platform or via [email protected].
• Account inactivity — accounts with no login activity for a period of 12 consecutive months are classified as dormant and may be suspended pending player re-verification on next login.

Where an account is suspended pending investigation, 9ltd will retain the account balance securely during the investigation period. If the investigation confirms a material breach of these Terms, 9ltd reserves the right to forfeit all or part of the balance in line with the specific clause breached. Where no breach is confirmed, the full balance will be returned to the player via their verified payment method.

Players who wish to voluntarily close their 9ltd account should contact [email protected]. Voluntary closure requests are processed within 48 hours of receipt. Any remaining BDT balance at the time of closure will be returned to the player's verified payment method, provided all outstanding wagering requirements on active bonuses have been assessed and resolved.

All content on the 9ltd platform — including but not limited to the website design, layout, graphics, logos, game interfaces, text, software, data compilations, and the 9ltd brand name and wordmark — is the property of 9ltd or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 9ltd platform for personal, non-commercial gambling and entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publish any part of the 9ltd platform or its content without prior written consent.
• Use 9ltd trademarks, logos, or brand assets in any context outside the platform without authorisation.
• Frame or mirror any part of the 9ltd website on any other website or digital property.
• Scrape, crawl, or extract data from the 9ltd platform by automated means for commercial or competitive purposes.

Game content available on 9ltd — including titles from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — is licensed to 9ltd by the respective game studios and remains the intellectual property of those studios. Players may not reproduce, copy, or redistribute any game content.

To the fullest extent permitted by applicable law, 9ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising out of or related to your use of, or inability to use, the 9ltd platform, including but not limited to:

• Loss of funds resulting from bet outcomes, game results, or market settlements conducted in accordance with the applicable rules.
• Temporary unavailability of the platform due to maintenance, technical upgrades, server issues, or internet infrastructure failures beyond 9ltd's reasonable control.
• Losses arising from unauthorised access to your account where such access resulted from your failure to maintain the confidentiality of your login credentials.
• Delays in deposit crediting or withdrawal processing attributable to third-party payment providers including bKash, Nagad, Rocket, Upay, or any bank partner.
• Actions taken by 9ltd in good faith in response to suspected fraudulent activity, including account suspension during an ongoing investigation.

9ltd provides the platform on an "as available" basis and does not warrant uninterrupted or error-free operation. While 9ltd takes all reasonable measures to maintain platform availability and security, you acknowledge that no online system is entirely immune from technical faults, and that your use of the platform is at your own risk within the limits described in these Terms.

9ltd collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account on 9ltd, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected during registration and KYC verification — including your name, date of birth, National ID number, address, and payment method details — is used solely for the purposes of account management, identity verification, fraud prevention, and legal compliance. 9ltd does not sell personal data to third parties for marketing purposes.

All data transmitted between your device and the 9ltd platform is encrypted using SSL (Secure Sockets Layer) technology. 9ltd's servers and data storage systems are maintained with security measures appropriate to the nature of the data held. Full details of data retention periods, your rights regarding your personal data, and the process for submitting a data access or deletion request are set out in the Privacy Policy.

9ltd reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 9ltd will update the "Last Updated" date at the top of this document and may notify active players via the email address associated with their account. Your continued use of the platform following the publication of updated Terms constitutes your acceptance of the changes.

Players are encouraged to review these Terms periodically to remain informed of any changes. The current version of the Terms is always accessible at https://9ltd.app/terms-conditions.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. 9ltd operates with the intention of providing a safe, fair, and transparent service to players in Bangladesh and across South Asia. Any disputes that cannot be resolved through the support channels at [email protected] will be addressed through the formal dispute resolution process described in the relevant section of the platform's support documentation.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. The failure of 9ltd to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.